Customer Service

Ordered the wrong item? Or not happy with the product?
Simply contact us within 30 days from the day after delivery to return your order.

1. Call our customer service line 01 913002099 or start a video call session with our agent.
2. We’ll get back to you within 48 hours to authorise the return.
3. You can then send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.
4. Once we’ve received the product back we’ll check it over and then contact you with the next steps.

If the item has been used we will only make a partial refund to cover the diminished value of the product.
Some items bought online or by mail order cannot be returned because you change your mind. These include: Digital downloads, CDs, DVDs or software if the seal is broken on the wrapping, tailor-made or personalised goods, headphones.
Our Easy Returns policy is for consumers only, if you are one of our business customers, please check our Terms and Conditions.

Want to know how your order is progressing? Log into the order tracking portal below; you just need your sales order number and email address.
Click here to go through to Order Tracking.

Please contact us immediately on 01 913002099 to report any damage.
It’s rare that a product arrives damaged but if it does you can refuse the item at the point of delivery and it will be returned with the driver.
How to report a damaged product:
1. Call our customer service line or start a video call session with our agent.
2. Share any pictures of the damage on the video call.
3. We will respond to you within 48 hours to inform you of the next steps

We’ll sort it for you.
It’s worth noting that all our new products come with at least 12 months warranty for UK and Irish consumers. You can contact us direct to return a faulty product but we often find it’s useful for you to contact the manufacturers helpline first, they can help you diagnose the fault and try to resolve it on the call – we find that over 50% of returns enquiries can be resolved over the phone. If they can’t they’ll give you a fault reference number. They can often resolve issues quickly without the need for further action.

How to return a product to us: Where possible we recommend contacting the manufacturer helpline first and obtain a fault reference number. While this isn’t necessary it does help speed up the process.

1. Log into our returns portal to create a return request.
2. We’ll arrange to collect the product. You should also make sure the product is securely packaged for the journey. Make sure you include all accessories that arrived with the product.
3. Once we’ve received the product back we’ll check it over and then contact you with the next steps.

We’re here to help
We love speaking to our customers! We don’t hide our contact details away, feel free to get in touch whichever way suits you best.
If you’re an existing customer and you’d like to chat to us about your current order, you can find a local rate phone number on your order confirmation email. This is usually free to call from most landlines and mobile packages.

Once you receive your new product you should register it as soon as possible with the manufacturer to activate their warranty. This is really important as they will offer you the best cover and service options. All new goods we sell to UK and Irish consumers have at least 12 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer’s local service centre to confirm this.
Most of the purchases you make have lifetime technical support directly with the manufacturer*.